Privacy Policy

RETURN AND REFUND POLICY

Hotel

Reservation:

1. Please make advance reservations via telephone or book online to assure room availability.
2. A deposit is required to obtain a confirmed reservation. Please note the cancellation policy before committing to a reservation.
3. Rates may change without notice and may vary for special events except for confirmed reservation (deposit taken).
4. Rates are inclusive of statutory tax and charges.

Occupancy:

1. Normal occupancy is two pax per room.

III. Deposit:

1. To confirm your reservations, a deposit equal to a minimum of one night’s room rate. We accept Visa and MasterCard. For alternate arrangements, please contact the Hotel.
2. For Corporate reservations secured by a company credit card, the deposit requirement may be waived at the discretion of the Hotel. Please inquire before making a reservation.
3. Group bookings of four or more rooms requires a 30 day cancellation notice for return of the deposit.

Cancellation and Early Checkout Policy:

1. Should your plans change, be sure to inform within the following guidelines for a refund of your deposit. A cancellation number will be given to insure proper return of the deposit. If the cancellation does not meet guidelines, the deposit will be retained.
2. For early checkout, you are responsible for the entire reservation and will be charged as such if the remainder of the reservation can not be rebooked. If unsure of the policy, contact the hotel for clarification.
3. Cancellation charges are as following:
   48 hours prior to arrival – 50% will be charged for cancellation
   24 hours prior to arrival – 100% will be charged for cancellation

Refund Policy

1. When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing wll take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.
2. In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.

Check In

1. Normal check in time is 2:00 – 6:00 p.m. For late arrivals, please call for instructions on the procedure for arrival after 6 p.m.

VII. Check-out is at 12 Noon

1. Early check-in and check-out is possible on availability only available by prior arrangement only. Each is subject to room availability.

VIII. Modification

1. We require 7 days before original arrival date for the amendment request. Any modifications are subject to availability at the time you make the request.

Children and Infants

1. Child (2-5 years) can stay free of charge with parents using existing beds. No free extra bed (or rollaway) and no meal is provided for a child in normal cases. The child’s breakfast till 4 years is complimentary and above that normal menu charges will be applied.

Non-arrival to the Hotel (No Show)

1. If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and you will be charged the cost of the whole reservation.
2. If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.

Special Request

1. Please note all the requests will not be guaranteed as they are subject to availability upon your arrival to the hotel only.

XII. Payment Security

1. It is important for you to know that whenever you provide us with personal details or credit card information, it is secure. Your credit card number, name, address, and telephone number are protected by the latest security technology. Upon checkout, your credit card information is directly transferred to the bank and securely tested.

MAC CAMPING RULES

Pitching Tents and Hammocks

Embrace the campsite rules by pitching tents or hammocks in designated areas. Use tree-friendly straps and follow the rules on tent sizes and numbers for an eco-friendly stay.

Campsite rules on Campfires and Cooking

Adhere to campsite rules by only lighting campfires in designated pits. Practice leave-no-trace principles by buying local firewood and never leaving your fire unattended. Portable stoves are usually welcome, as they are safe and on top of that can add flavor to your outdoor experience

Leave No Trace Principles

Follow the campsite rules by adopting “leave it as you found it” as your mantra. Utilize waste disposal facilities and separate recyclables as part of the camping dos and don’ts.

Outdoor Etiquette Regarding Furry Friends

Most sites allow pets under campsite rules. Keep them on leashes, and always clean up after them. It will help other campers feel just as good and comfortable as you did.

Recreational Activities

Enjoy activities like hiking, horse riding, quad biking, game drive and bird-watching, keeping noise minimal, and respecting wildlife in line with campsite rules.

Campsite Don’ts: Recognising the Red Flags in Camping Etiquette

Cutting or Damaging Vegetation

Abiding by campsite rules means preserving the natural beauty of the great outdoors. Avoid cutting trees or harming plants, a basic aspect of what not to do camping.

Feeding Wildlife

A major point in what not to do while camping is feeding wildlife. It disrupts their natural habits and makes them less tame which can be dangerous.

Excessive Noise

Keep the peace and respect others by minimizing noise, a vital part of camping dos and don’ts.

Leaving Trash Behind

A key aspect of camping rules is not littering. Always pack out your trash. You help the wildlife stay wild, and your fellow campers enjoy pure nature without litter.

Unsupervised Fires

Adhering to campsite safety rules means never leaving fires without keeping an eye on them. Fire can be deadly to the entire forest.

Camping Dos and Don’ts: Going the Extra Mile for a Harmonious Stay

Resource Conservation

Use resources sparingly, keeping in mind the leave-no-trace principles while you’re out camping.

Light Pollution

In order to align with camping dos and don’ts, make sure you keep your light pollution as low as possible. Darkness at night adds to the natural atmosphere and respects the campers and wild animals around you.

Cultural Respect

Treat historical and cultural sites with respect so that they remain for the ones that come after us. This is a crucial part of campsite rules.

Community Spaces

Keep shared bathrooms, kitchens, and showers clean, and don’t waste water. That’s what it means to follow responsible camping etiquette, the others will thank you.

Checkout Procedures

When you’re leaving make sure you cleaned up after yourself and follow the check out procedures. Not overstaying your welcome is a key aspect of campsite rules.

Wrap Up

Understanding and respecting campsite rules is important for a successful camping trip. By following the camping dos and don’ts and the leave no trace principles, you help preserve the beauty of our natural landscapes. Pack your bags, follow the rules, and step into the world of camping with confidence. Happy camping!